Our response to the COVID-19 outbreak

The outbreak of the Coronavirus (COVID-19) has had a huge impact on society and we are all feeling the effects at home, at work and in communities across the nation. During these challenging times, I want to reassure you that we are doing everything we can to keep our people safe as we continue to deliver a winning service for our clients during this unprecedented situation.

What we are doing in response to the Coronavirus situation
As a business we were quick to react, setting up a Coronavirus steering group made up of senior leaders, specialists, and subject matter experts from across our business. The committee is continually monitoring the guidance and advice from the Government, assessing risks to individuals, and changing practices accordingly. We are also reviewing and updating our business continuity plans to ensure that we can continue to deliver the high standards of service our clients expect.

Many of our clients are providing vital services for the nation and Arcus is here to support them around the clock. Our Helpdesk continues to operate 24/7, with teams working remotely, so our clients are able to contact us as normal. Our office-based colleagues have adapted well to working from home and for our engineers and cleaning teams that are performing critical on-site work, are fully equipped to adopt social distancing rules to help keep themselves and others safe.

We are communicating regularly and timely with our colleagues on Arcus’ response to the situation and signposting them to our latest in-house Coronavirus supporting resources and materials that our support functions have created. We have also set up a dedicated COVID-19 inbox for colleagues and clients to raise any questions or concerns they have, and our Account Directors are holding daily calls with our clients.

It is not just our colleagues’ physical health we care about; it is also their mental health and wellbeing. That is why we are also providing information on our assistance programme that can provide emotional support, financial advice, and ways to help cope during this uncertain time.

We have set up an Arcus Hardship Fund, designed to support our colleagues most in need. So far, we have provided over 180 of our people with vouchers to help towards food shopping and essential items.

 I am so proud of each and every one of our colleagues who are working so hard in tough circumstances. It is remarkable to see their dedication and passion to continue to deliver a winning service during these particularly challenging times.

Finally, I would like to say a massive thank you to our supply chain partners and our clients for working closely with us during these exceptional circumstances.

Our thoughts go out to everyone that is being affected by the virus.

Take care of yourselves and each other and please stay safe.

Chris Green
CEO