Helpdesk

Areas of

expertise

Our multi-skilled agents cover a wide range of Helpdesk requirements including:

  • Dedicated customer service agents for each client, complete with subject matter experts.
  • Available 24 hours a day, seven days a week, 365 days a year.
  • Incident and escalation management.

Our Helpdesk is 24 hours a day, seven days a week, 365 days a year. 


Operating with a proactive approach to minimise a reactive response, we provide our colleagues with comprehensive, continuous training, so they are always improving their facilities management knowledgebase across a multitude of clients and sectors. We have dedicated customer service agents for each client, inclusive of subject matter experts.

Our dynamic and highly skilled team are focused on delivering a winning service for our clients. Our teams are passionate about customer service and understand that a right-first-time service begins with the correct diagnosis at the first point of contact.

Our online facilities management knowledge database, containing detailed information on all services, photos of equipment and typical faults are all designed to exceed the exact requirements of our clients.

Our incident and escalation management involves our teams communicating with clients, stakeholders, and senior leaders to minimise customer impact and maximise site operations trading and key asset management. In addition, we also have major incident management for issues causing operational or trading impact, ensuring a full end-to-end resolution.

Our dedicated training team ensure consistent training delivery and process mapping across all functional areas.

SOLUTIONS

BUILT AROUND YOU

No two businesses are alike and as such there is no one-size-fits-all when it comes to facilities management. We understand this need, and that is why we treat each and every one of our clients and their requirements individually.

We offer a wide range of both hard and soft FM services across a variety of sectors, all of which can be combined and packaged together to fit the diverse needs of each business. You will find below details of the individual services available.

To find out more about Arcus, and to discuss your specific requirements, please get in touch with our team who’ll be happy to help.

Contact us
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HOW CAN WE HELP?

GET IN TOUCH

To find out more about Arcus, and to discuss your specific requirements, please get in touch with our team who’ll be happy to help.

contact us