Helpdesk
Areas of
expertise
At Arcus, our job is to support you in keeping your estates running smoothly and being available when you need us most. That is why our helpdesk team is available 24 hours a day, seven days a week, 365 days a year.
Our helpdesk team is an integral part of our services and offers industry-leading customer service and subject matter expertise to help provide diagnostic support at the first point of contact.
Operating with a proactive approach to minimise a reactive response, we provide our colleagues with comprehensive, continuous training, so they are always improving their facilities management knowledgebase across a multitude of clients and sectors.
Our incident and escalation management involves our teams communicating with clients, stakeholders, and senior leaders to minimise customer impact and maximise site operations trading and key asset management. In addition, we also have major incident management for issues causing operational or trading impacts, ensuring a full end-to-end resolution.
Our helpdesk team also offers triage support. From managing inbound calls to planning and scheduling work orders, our Helpdesk team is able to provide major incident management, ensuring operational uptime.
Support with
your facilities
To find out more about Arcus, and to discuss your specific requirements, please get in touch with our team who’ll be happy to help.
Tell us your needs
M&E
Our commercial mechanical and electrical engineers are customer focused and work efficiently. With our planned preventative schedules, we work to ensure that customers can focus on what they do best and leave the rest to us.
Refrigeration
As commercial and industrial refrigeration experts, our F-Gas registered refrigeration engineers are on hand to support your refrigeration maintenance and repair needs.
Building Fabric
Arcus’s building fabric services supports our customer in keeping their premises functional whilst providing a safe and aesthetically pleasing working environment.
Shutters, Gates, and Auto-Doors
Security is a top priority for all commercial estates and the first line of defence is ensuring your shutters, gates, and auto-doors are performing efficiently.
Drainage
At Arcus, we put health and safety first and understand the risks that drainage issues can have on your business.
Cleaning
Arcus’s cleaning services is one of our largest and most sought after self-delivered services. Our dedicated team of BICSc trained commercial cleaners provide our customers with clean, safe, and hygienic working environments.
Grounds Keeping
As part of Arcus’s full facilities management service, we work closely with our partners to provide nationwide ground maintenance and commercial landscaping services to the outside of your estates.
Winter Maintenance
Arcus’ Winter Maintenance services, we provide commercial winter gritting and commercial snow clearance services to keep the areas around your estate safe.
Technology
At Arcus, we are a technology driven facilities management company that uses in-house developed technology to support our range of services that is delivered by our team of experts known as the SMaRT (Smarter Maintenance and Realtime Technology) Hub
Helpdesk
At Arcus, we’re here when you need us most. Our Helpdesk team is available 24 hours a day, seven days a week, 365 days a year.
Arcus Project Services (APS)
Arcus Project Services is a service that allows for a completely bespoke and integrated approach that delivers projects in a wide range of sectors.
Building Management Systems (BMS)
Arcus building management bureau manage the optimal performance of your building systems. Our technology experts provide our clients and their customers with a comfortable and safe working environment.
Learn more about BMS