Areas of
expertise
Our multi-skilled agents cover a wide range of Helpdesk requirements including:
- Dedicated customer service agents for each client, complete with subject matter experts.
- Available 24 hours a day, seven days a week, 365 days a year.
- Incident and escalation management.
Our Helpdesk is 24 hours a day, seven days a week, 365 days a year.
Operating with a proactive approach to minimise a reactive response, we provide our colleagues with comprehensive, continuous training, so they are always improving their facilities management knowledgebase across a multitude of clients and sectors. We have dedicated customer service agents for each client, inclusive of subject matter experts.
Our dynamic and highly skilled team are focused on delivering a winning service for our clients. Our teams are passionate about customer service and understand that a right-first-time service begins with the correct diagnosis at the first point of contact.
Our online facilities management knowledge database, containing detailed information on all services, photos of equipment and typical faults are all designed to exceed the exact requirements of our clients.
Our incident and escalation management involves our teams communicating with clients, stakeholders, and senior leaders to minimise customer impact and maximise site operations trading and key asset management. In addition, we also have major incident management for issues causing operational or trading impact, ensuring a full end-to-end resolution.
Our dedicated training team ensure consistent training delivery and process mapping across all functional areas.
SOLUTIONS
BUILT AROUND YOU
No two businesses are alike and as such there is no one-size-fits-all when it comes to facilities management. We understand this need, and that is why we treat each and every one of our clients and their requirements individually.
We offer a wide range of both hard and soft FM services across a variety of sectors, all of which can be combined and packaged together to fit the diverse needs of each business. You will find below details of the individual services available.
To find out more about Arcus, and to discuss your specific requirements, please get in touch with our team who’ll be happy to help.
A complete services offering
Select a service to learn more
Mechanical
Mechanical
Our multi-skilled engineers work across the nation to bring our clients a tailored service with a significate first-time fix rate.
Learn moreElectrical
Electrical
With one of the largest nationwide FM technical services teams we have extensive electrical knowledge and experience.
Learn moreHVAC
HVAC
Keeping your customers and colleagues comfortable while optimising energy performance. Our proprietary technology allows us to communicate remotely with BMS systems allowing our projects teams to provide low carbon heating solutions.
Learn moreRefrigeration
Refrigeration
As refrigeration experts, we have over 300 F-Gas registered refrigeration engineers in the field supported by the most advanced remote monitoring platforms, in-house Refrigeration Bureau services and Helpdesk.
Learn moreDrainage
Drainage
Operating nationwide our skilled and experienced drainage engineers provide a fast response, focusing on creating a long-term solution.
Learn moreBuilding Fabric
Building Fabric
Our regional facilities services represent a broad spectrum of FM fabric technicians with skills to solve the vast majority of building related problems on their first visit.
Learn moreTechnology & Innovation
Technology & Innovation
Our in-house developed IoT platform is major software cloud hosted and open protocol. It collects data both from equipment at our clients’ premises and from external sources to advance our facilities management services.
Learn moreEnergy auditing and management
Energy auditing and management
Our energy experts can monitor energy use and prioritise energy saving initiatives showing you the full benefit of capital investment and energy reduction projects for your assets.
Learn moreConnected building environments
Connected building environments
Arcus building management bureau and Helpdesk form the nerve centre that manage the optimal performance of your building systems. Our technology experts provide our clients and their customers with a comfortable and safe working environment.
Learn moreSoft Services
Lean
Environment & sustainability
Arcus Project Services
Arcus Project Services
Working collaboratively with our clients and key stakeholders to develop their individual ideas and concepts into reality.
Learn more
HOW CAN WE HELP?
GET IN TOUCH
To find out more about Arcus, and to discuss your specific requirements, please get in touch with our team who’ll be happy to help.
