Privacy Policy


This privacy policy applies between you, the user of this website or web application and Arcus Solutions (Holdings) Ltd, the owner and provider of this Website and/or Web Application. Arcus Solutions (Holdings) Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or web application.

Please read this privacy policy carefully.


This privacy policy applies only to the actions of Arcus Solutions (Holdings) Ltd and users with respect to this website and/or web application. It does not extend to any websites or web application that are not under the control of the organisation or to third-party websites such as social media platforms.

For purposes of the applicable data protection laws, Arcus Solutions (Holdings) Ltd is the ‘data controller’. This means that Arcus Solutions (Holdings) Ltd determines the purposes for which and the manner in which, your data is processed.


Arcus Solutions (Holdings) Ltd and its subsidiaries, Arcus FM Limited (Registration number: ZA218996), Arcus Managed Services Limited (Registration number: ZA791328) and BEMS Ltd (Registration number: ZA791481) are registered in conformance the Data Protection (charges and information) Regulations 2018 with the Information Commissioner’s Office (ICO).


In this privacy policy, the following definitions are used:

DataCollectively all information that you submit to Arcus Solutions (Holdings) Ltd via the website and/or web application. This definition incorporates, where applicable, the definitions provided in the data protection laws.
CookiesA small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website and/or web application. Details of the cookies used by this website are set out in the clause below (cookies).
Data Protection LawsAny applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.
GDPRThe General Data Protection Regulation (EU) 2016/679.
Arcus Solutions (Holdings) Ltd,
 or us
Arcus Solutions (Holdings) Ltd, a company incorporated in England and Wales with registered number 07417126 whose registered office is at Enterprise House, 168-170 Upminster Road, Upminster, Essex, RM14 2RB.
UK and EU Cookie LawThe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
User or YouAny third party that accesses the website and/or web application and is not either (i) employed by Arcus Solutions (Holdings) Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Arcus Solutions (Holdings) Ltd and accessing the website in connection with the provision of such services.
WebsiteThe website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Web ApplicationThe application that you are currently using to contact and supply information to the company such as providing a CV and submitting a job application.

In this privacy policy, unless the context requires a different interpretation:

  1. The singular includes the plural and vice versa.
  2. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.
  3. A reference to a person includes firms, companies, Government entities, trusts and partnerships.
  4. ‘Including’ is understood to mean ‘including without limitation’.
  5. Reference to any statutory provision includes any modification or amendment of it.
  6. The headings and sub-headings do not form part of this privacy policy.


1.1 Data collected

We may collect the following data, which includes personal data, from you:

  1. Name.
  2. Date of birth (for job applications only).
  3. Photo (for job applications only).
  4. Job title and company name.
  5. Expected salary (for job applications only).
  6. Contact information such as email addresses and telephone numbers.
  7. Known Arcus colleagues (for job applications only).
  8. Personal social media URL.
  9. IP address (automatically collected).
  10. Web browser type and version (automatically collected).
  11. Operating system (automatically collected).
  12. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).

In each case, in accordance with this privacy policy.

1.2 How we collect data

We collect data in the following ways:

1.3 Data that is given to us by you

Arcus Solutions (Holdings) Ltd will collect your data in a number of ways, for example:

In each case, in accordance with this privacy policy.

1.4 Data that is received from third parties

Arcus Solutions (Holdings) Ltd may receive data about you from the following groups of third parties:

(Please note this is not an exhaustive list and is subject to change)

1.5 Data that is collected automatically

To the extent that you access the website and/or web applications, we will collect your data automatically, for example:

1.6 Our use of data

a. Any or all of the above data may be required by us from time-to-time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:

In each case, in accordance with this privacy policy.

b. We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed ‘your rights’ below).

c. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in.

d. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

1.7 Who we share data with

We may share your data with the following groups of people for the following reasons:

In each case, in accordance with this privacy policy.

1.8 Keeping data secure

a. We will use technical and organisational measures to safeguard your data, for example:

b. We are certified to Cyber Essentials. This standard helps us manage your data and keep it secure using recognised and approved technical controls.

c. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: and state in the subject line ‘data breach’.

d. If you want detailed information from ‘Get Safe Online’, on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

1.9 Data retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

1.10 Your rights

a. You have the following rights in relation to your data:

b. To make enquiries exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: and state in the subject line the data right you wish to exercise.

c. If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at

d. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

1.11 Links to other websites

This website may, from time-to-time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

1.12 Changes of business ownership and control

a. Arcus Solutions (Holdings) Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Arcus Solutions (Holdings) Ltd. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

b. We may also disclose data to a prospective purchaser of our business or any part of it.

c. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

1.13 Cookies

1.14 General

a. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

b. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

c. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

d. This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

1.15 Changes to the privacy policy

Arcus Solutions (Holdings) Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website or web application following the alterations.


To contact us about this policy or other general data protection information, please use the details below.

Arcus FM Limited
Data Protection Officer
Oakenshaw House
Clews Road, Redditch
Worcestershire, B98 7ST

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