Arcus FM uses acquisition to revitalise its Projects business
‘Technology Led, People Driven’ Facilities Management company Arcus FM uses the recent acquisition of the Trios Group greatly increase the capabilities of their projects business and welcomes a new Director of Projects.
After the acquisition of the Trios Group in August 2023, Arcus has been working hard behind the scenes to explore how they can best serve their customers and people throughout the integration. This includes revitalising their projects division, Arcus Projects.
Karl Lavery has been appointed as Director of Projects at Arcus FM, transitioning from his role as Projects and Commercial Director at the Trios Group. With over 20 years of experience in leading operations, projects, and business development across construction, engineering, and commercial real estate, Karl brings a wealth of expertise to the role as the business continues on its growth trajectory.
The integration of Arcus and Trios projects teams marks a significant milestone, bringing together a copious amount of experience and a shared commitment to excellence.
To gain further insight into the impact of the acquisition and how the integration enhances customer satisfaction, Karl answers a few important questions.
Karl Lavery
Director of Projects at Arcus FM
With the launch of Arcus Projects, could you share with us how this revitalised division marks a significant milestone for Arcus and how Arcus has transformed its project management approach?
Our newly formed Arcus Projects division is a testament to our dedication to continuous improvement and customer satisfaction. By integrating the strengths of both Arcus and Trios project teams, we’re poised to deliver unparalleled service and innovation in project management right across the UK.
We’ve significantly bolstered our capabilities: each team brought a wealth of skills, industry experience, and established customer relationships to the table. We’ve been diligent in identifying best practices and lessons learned from both sides, fueling continuous improvement in our project delivery.
What can customers expect from the refreshed Arcus Projects Service?
We of course have a number of aims for how we’ll deliver and measure our own success over the coming months – but first and foremost is customer satisfaction. We aim to make customers’ lives easier, navigating any project challenges with our proactive, collaborative approach. While perfection isn’t guaranteed, our commitment to honesty, openness, and operational excellence remains unwavering, ensuring customers receive industry-leading support every step of the way. It’s what we pride ourselves on.
What does the future hold for the Arcus Projects team?
We’re really excited about the future of the business – we’ve grown the team, brought in new technologies, and we’re prominently placed on a number of frameworks. There’s so much opportunity. We’re leveraging our longstanding customer relationships, while actively seeking out new avenues for expansion. Recent efforts have focused on creating new roles and consolidating our supply chain to enhance resource availability. Additionally, we’re fostering closer collaboration between our FM and Projects teams to ensure a fully integrated and efficient Facilities Management solution.
It has been an exciting few months working to support the integration and getting to know who Arcus is; a company that puts its people and customers first.
I’m looking forward to expanding upon the work we’ve been doing and enhancing our customers’ experience.
Stephen Saunders
Chief Operating Officer at Arcus FM
“We are thrilled to be welcoming Karl Lavery as our new Director of Projects and we’re excited for what the future holds for our Projects business.
“His extensive experience and proven track record in leading operations and projects will be invaluable as we continue to grow and enhance our offering.
“Karl has been instrumental during the integration process in providing his support and expertise and with the integration of the Arcus and Trios project teams, we are poised to deliver even greater value and excellence to our customers and offer a truly national solution.”
