Sustainability policy

Why it’s


Arcus Solutions (Holdings) Limited (‘Arcus’) is dedicated to providing comprehensive customer-focused facilities management solutions. Arcus is committed to providing outstanding FM services – Technology led, people driven.

Arcus endorses the values of Sustainable Development, defined as “development that meets the needs of the present without compromising the ability of future generations to meet their own needs”, which see society, environment, economy, and culture as intertwined dimensions. Arcus considers maintenance of a biosphere capable of supporting life in every choice made.

Arcus is committed to fully embedding sustainability into the management and operation of the business, adopting environmental, social and governance (ESG) considerations and activities, as well as helping to achieve the UN’s Sustainable Development Goals. We are increasingly taking actions that result in improved, and where possible positive, social, economic, and environmental impacts.

Our sustainability commitments at Arcus are underpinned by our three core values (Do it Simply, Do it Well and Do it with Passion), five pillars (People, Customers, Technology, Innovation and Social Values) and nine supporting enablers.

This policy sets out the overarching sustainability objectives of Arcus.

Who it

applies to

This policy applies to all Arcus colleagues and companies (including Arcus FM Ltd and Arcus Managed Services Ltd).



1.0 Our Planet and Environmental Protection

1.1 Environmental Protection
Arcus is committed to upholding an environmental management system certified to ISO 14001:2015, and to ensuring our colleagues understand their individual, as well as the business’, environmental impacts, and are provided with the information and resources to manage and reduce them.

Although the management of environmental impacts spans beyond waste reduction and circular economy and net zero, energy and air quality these items have been deemed as material to Arcus and are therefore focused upon in this policy.

1.2 Waste Reduction & Circular Economy
Arcus is committed to:

· Sustainable consumption and production and supporting the transition away from a linear economy by improving resource efficiency to reduce waste, increasing rates of reuse, repair, and recycling, and encouraging circular economy thinking throughout our value chain.

· Promoting recycled, reclaimed quality goods with long term value.

· Defining clear waste reduction and circular economy ambitions and developing a roadmap to outline how these ambitions will be achieved.

· Positively contributing to Sustainable Development Goal 12 – Responsible Consumption & Production.

1.3 Net Zero, Energy and Air Quality
Arcus is committed to:

· Ensuring alignment with the goals made under the United Nations Framework Convention on Climate Change (UNFCCC) Paris Agreement by formally committing to and setting science-based emissions reduction targets and science-based net zero target.

· Reducing our energy consumption and our greenhouse gas emissions in accordance with our formal carbon reduction target(s), as well as achieving net zero carbon by no later than 2050, in line with the UK Government net zero target.

· Assessing the technological and financial feasibility of achieving net zero carbon by 2040 and developing a roadmap to lay out how this could be achieved.

· The transition from a predominantly diesel fleet to zero emission vehicles to assist with net zero delivery and air quality improvements. The transition to zero emission vehicles will be at a pace that supports Arcus’ own carbon reduction and net zero commitments as well as the UK Government plan to phase-out fossil fuel vehicles. We must be mindful that progress in this space is heavily dependent on electric vehicle technology and the charging infrastructure developments.

· Positively contributing to Sustainable Development Goal three – Good Health & Well-being, Sustainable Development Goal seven – Affordable & Clean Energy and Sustainable Development Goal 13 – Climate Action.

2.0 Our People and The Community

2.1 Social Value/Arcus in the Community

Arcus is committed to engaging with the local communities in which we work and helping those from disadvantaged groups who may find it difficult to secure employment. This forms part of Arcus’ commitment to positively contribute to Sustainable Development Goal 1 – No Poverty.

Whilst we aim to support all disadvantaged groups, our primary aim is to improve the life chances of individuals in these three priority groups:

· Young adults particularly from disadvantaged backgrounds

· Recently or soon to be released from prison

· Veterans/ex-services.

Our social value initiatives focus on the offer of a permanent job as we recognise this is the most positive intervention Arcus can make in the life of individuals in marginalised groups, increasing the likelihood they can enjoy a stable and rewarding career. Where this isn’t possible, we aim to create work experience opportunities which enhance the individual’s prospect of employment.

2.2 Our People
Arcus is committed to:

· Ensuring our teams are engaged, competent, and supported with their professional and personal development

· Improving sustainability awareness and integrating a responsible business culture as part of our employee development training and programmes

· Creating a healthy and safe working environment and improving the quality of working lives for all colleagues. Arcus aims to promote and support colleague health and wellbeing (physical and mental) and recognises this will ultimately lead to improved individual and organisational performance

· Understanding Arcus’ potential modern slavery risks related to its business and to putting in place steps that are aimed at ensuring that there is no slavery or human trafficking in its own business and its supply chains

· Promoting a diverse and inclusive workforce which promotes equal opportunities and equal treatment for all colleagues regardless of sex, race, religion or belief, age, marriage or civil partnership, pregnancy/maternity, sexual orientation, gender reassignment or disability.

· Positively contributing to Sustainable Development Goals:

1 – No Poverty

3 – Good Health & Well-being

4 – Quality Education

5 – Gender Equality.

3.0 Our Business Governance and Growth
Arcus is committed to:

· Delivering sustainable, profitable growth by ensuring sustainability is embedded into financial, business development and other business decisions, while satisfying our ethical, legal, contractual, stakeholder and other obligations

· Understanding these obligations and ensuring they are fulfilled as part of our operations

· Strengthening and applying sensible risk management principles across all areas of business management and operation.

4.0 Our Supply Chain
Arcus is committed to acting responsibly when selecting supply chain partners and ensuring compliance with laws and regulations, as well as working to embed the principles of ISO 20400 Sustainable Procurement standard Sustainable procurement is procurement that has the most positive environmental, social, and economic impacts possible across the entire life cycle and that strives to minimise adverse impacts.

We will strive to:

· Extend the scope of our sustainability objectives to our supply chain

· Adhere to and support international principles for sustainable business conduct in relation to supply chain management

· Collaborate to enhance the sustainability performance of our suppliers.

We will actively encourage sustainability performance improvements and innovation in our supply chain in relation to the design, procurement, operation, maintenance and modification of the goods and services provided.

5.0 Our Customers
Arcus will strive to embed sustainability into our contract and project delivery and shall engage with our supply chain partners to support us in delivering sustainable solutions for our customers which will help them achieve their sustainability visions and goals. Arcus is committed to improving the lifecycle of customer assets via effective maintenance, but also advising on capital expenditure to replace the assets when they become inefficient, and replacement would offer the more sustainable solution. The use of technology and innovation to support customers on their own net zero and sustainability journeys is also integral to what Arcus delivers. This is underpinned by the fact that Customer, Technology, and Innovation are three of the Arcus pillars.

6.0 Measurement, Disclosure and Transparency
Arcus is committed to measuring our sustainability impact through ESG performance data, employee engagement surveys, customer feedback and our financial performance. We will report publicly on our sustainability performance, and progress against relevant UN Sustainable Development Goals, within our Annual Report and our website ( We commit to expanding the scope of our reporting to encompass all material sustainability impacts over the coming years.

7.0 Continual Improvement
Arcus and the board of directors are committed to driving continual improvement in the sustainability performance of the business. Corporate HSQE strategic objectives and business level targets will embed sustainability principles to ensure improvements are a key part of colleague’s annual workloads.

The Sustainability Policy will be reviewed annually and ratified at the Sustainability Committee.

8.0 Sustainability Responsibilities

8.1 The CEO and Arcus Board
The CEO and Arcus Board has ultimate responsibility for overseeing the sustainability performance of Arcus and implementing the policy commitments.

8.2 Directorate/Senior Leadership Team
The Arcus Directorate/Senior Leadership Team are responsible for:

· Taking overall responsibility and accountability for sustainability within their business division with support from the HSQE Team. This includes sustainability commitments in terms of delivery.

· Driving awareness and implementation of policy, strategy and procedural commitments and requirements

· Influencing continual improvement

· Supporting with the identification and implementation of sustainability performance improvement opportunities

· Actively leading and promoting a positive and transparent sustainability culture.

8.3 Representatives of Sustainability Meeting
The representatives of the Arcus Sustainability Meeting are responsible for:

· Attending the quarterly Sustainability Committee

· Providing the framework for setting and reviewing sustainability objectives and targets

· Providing the framework for implementing and reviewing sustainability initiatives

· Maintaining regular reviews of our performance

· Actively leading and promoting a positive and transparent sustainability culture

· Driving sustainability improvements within their respective business areas/departments

· Feeding back sustainability improvement within their respective business areas/departments to the other representatives at the meeting.

8.4 Line Management
It is the responsibility of all Arcus line management to:

· Implement sustainability processes and procedures amongst their team

· Ensure their team are aware of sustainability commitments and responsibilities

· Actively lead and promote a positive and transparent sustainability culture

· Address any policy breaches with team members

8.5 Arcus Colleagues
It is the responsibility of all Arcus colleagues to:

· Undertake work in line with this policy and associated procedures

· Challenge any breaches of this policy and report them to their line manager

· Raise any identified sustainability opportunities to their line manager.