MANAGED
SERVICES
Arcus prides itself on the level of self-delivery of engineering and maintenance that is possible through our industry-leading mobile fleet. But we also recognise that for some customers and some estates, a simpler level of service is required: one that still delivers excellence, compliance and exceptional environments, but that doesn’t require the scale of FM direct delivery that Arcus FM offers.
For these customers, they need expertise, partnership, and assurance that their estate is being looked after 24/7/365. That’s what our Managed Services business provides. A dedicated team of experts manage your facilities management service on your behalf, accepting jobs from your estate, arranging an expert engineer or technician to attend site, and providing 360˚ visibility at every step of the way.
RESILIENCE IN
YOUR ESTATE
We know that operational uptime, end-user comfort and experience, and compliance are vital components of any estate strategy. Your dedicated Managed Services Account Manager and Helpdesk will take the time to understand your goals and priorities to build a solution and panel of suppliers that assures delivery.
The benefit of choosing Arcus Managed Services over a competitor is that your team can also draw on the expertise and scale of the wider Arcus Facilities Management business with subject matter experts in every discipline, and 1,000 mobile engineers and technicians on the road nationwide, should you need them.
A supply chain that delivers value
We have built a comprehensive panel of suppliers in every discipline of Facilities Management, across the UK & Ireland, that stand ready to support you. Everything from critical infrastructure protection and assurance, to site refurbishments, our team has a solution for you.
We’ll work to understand the service level agreements you need to have in place, and your budgets, and find partners that you can trust. Our Managed Services team are experienced in delivering for a variety of customers, from those with simple needs and a regional presence, right up to national brands with 100s sites.
Simplified invoicing and accounting processes
One of the biggest challenges for businesses that are either starting their journey to outsourced facilities management, or that have grown with a range of suppliers, is the complexities of cost control and management. Our team solves this for you. All invoices, from the wide range of suppliers, are centrally reconciled by your Managed Services team and presented to you in a simple to understand and approve format.
We keep an eye on your budget too – if exceptional items crop up, or you pass your expected run rate, your Account Manager is your trusted partner in flagging this with you, working on a solution, and ensuring there are no nasty surprises as you approach your Q4 reporting.
Our approach to
compliance, safety & service
The Managed Services business is underpinned by our proprietary, in-house developed, CAFM (Computer Aided Facilities Management) system: clearVIEW. It has been built with user experience and ease of use in mind, from raising a work order for front line colleagues, to manipulating complex datasets in senior leader roles.
It provides complete transparency of your work orders, from inception right through to billing, with users able to control and audit all activity at every stage.
The system is customisable to each customer’s requirements and workflow, and can be integrated through APIs to feed the core systems that each customer has in place – ensuring that it enhances your working practices, rather than building a further barrier to information and action.
The tool includes a comprehensive compliance portal, built to SFG20 specifications. It provides certifications and documentation for each asset at the touch of a button, and also builds out a 52-week planner so customers can keep abreast of their compliance schedule for forecasting and tracking activities.
Furthermore, clearVIEW incorporates Power BI tool for extracting and reviewing data, enabling benchmarking of asset performance and spend, accrual spend analysis, asset information review, and job volume tracking across user-defined timeframes. This supports forecasting and budgeting so the customer can review their spend at any point throughout the year, with a unified view so that you’re seeing what your Account Manager and teams are seeing, leading to better, more informed, conversations.
Support with
your facilities
To find out more about Arcus, and to discuss your specific requirements, please get in touch with our team who’ll be happy to help.
Tell us your needs
M&E
Our commercial mechanical and electrical engineers are customer focused and work efficiently. With our planned preventative schedules, we work to ensure that customers can focus on what they do best and leave the rest to us.
Refrigeration
As commercial and industrial refrigeration experts, our F-Gas registered refrigeration engineers are on hand to support your refrigeration maintenance and repair needs.
Building Fabric
Arcus’s building fabric services supports our customer in keeping their premises functional whilst providing a safe and aesthetically pleasing working environment.
Shutters, Gates, and Auto-Doors
Security is a top priority for all commercial estates and the first line of defence is ensuring your shutters, gates, and auto-doors are performing efficiently.
Drainage
At Arcus, we put health and safety first and understand the risks that drainage issues can have on your business.
Cleaning
Arcus’s cleaning services is one of our largest and most sought after self-delivered services. Our dedicated team of BICSc trained commercial cleaners provide our customers with clean, safe, and hygienic working environments.
Grounds Keeping
As part of Arcus’s full facilities management service, we work closely with our partners to provide nationwide ground maintenance and commercial landscaping services to the outside of your estates.
Winter Maintenance
Arcus’ Winter Maintenance services, we provide commercial winter gritting and commercial snow clearance services to keep the areas around your estate safe.
Security Services
Our security services ensure that your premises, people, and property are protected by industry-leading professionals using cutting-edge technology.
Learn more about out Security Services
Technology
At Arcus, we are a technology driven facilities management company that uses in-house developed technology to support our range of services that is delivered by our team of experts known as the SMaRT (Smarter Maintenance and Realtime Technology) Hub
Helpdesk
At Arcus, we’re here when you need us most. Our Helpdesk team is available 24 hours a day, seven days a week, 365 days a year.
Arcus Projects
Arcus Projects is a service that allows for a completely bespoke and integrated approach that delivers projects in a wide range of sectors.
Building Management Systems (BMS)
Arcus building management bureau manage the optimal performance of your building systems. Our technology experts provide our clients and their customers with a comfortable and safe working environment.
Learn more about BMS