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  • Home
  • Arcus FM – Our story so far

    WATCH OUR VIDEO
    About Us
    • About Us
    • SUSTAINABILITY
    • LEARNING & DEVELOPMENT
    • SOCIAL VALUE
  • REFRIGERATION REDEFINED

    FIND OUT MORE
    Services
    • Hard services
      • Mechanical and Electrical
      • Refrigeration
      • Building Fabric
      • Shutters, Gates and Auto Doors
      • Drainage
    • Soft services
      • Cleaning
      • Grounds Keeping
      • Winter Maintenance
      • Security Services
    • Technology & Specialist
      • Technology
      • Arcus Projects
      • Helpdesk
      • Building Management Systems
  • Inside Arcus with Finlay West

    Read more
    Careers
    • CAREERS AT ARCUS
    • LIFE AT ARCUS
    • CAREER AREAS
      • OPERATIONS AND SERVICE DELIVERY
      • CLEANING SERVICES
      • CUSTOMER SERVICES
      • SUPPORT SERVICES
    • LEARNING & DEVELOPMENT
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    • JOIN OUR TALENT POOL
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Areas of Expertise Image

Commercial

Refrigeration services

At Arcus FM, we are the leading experts in commercial refrigeration, offering comprehensive services to ensure your refrigeration systems operate smoothly and efficiently. Our team of F-Gas registered refrigeration engineers is always ready to support your maintenance and repair needs with unparalleled expertise and commitment.

We understand that commercial refrigeration needs vary significantly across different sectors. Each asset has unique maintenance requirements, and our services are designed to meet these specific needs. Our National Training Centre in Stevenage produces industry-leading experts equipped to support and enhance the performance of your refrigeration assets.

We specialise in refrigeration maintenance, servicing over 1,000 sites nationwide. Our technical mobile workforce is trained to operate across various environments. Our delivery function appreciates the specific systems, workflow processes, and knowledge required to deliver effectively in each unique environment.

With 1,000 engineers nationwide, Arcus is equipped to handle high streets, retail parks, warehousing, depots, logistics, and more. Our engineers are organised by skillset, using a zonal approach to ensure effective delivery, supervision, and management across divisions such as Refrigeration, M&E, Building Fabric, and Specialist Services.

Areas of Expertise Image

Building our solution

on solid foundations

Our operational methodology is built on five key foundations:

1. Scale: Our national presence ensures extensive local coverage. We subcontract only when operational and commercial value justifies it, maintaining maximum control over craftsmanship quality.

2. Bundling: Our systems allow us to bundle reactive tasks with upcoming planned works, enhancing productivity and cost efficiency.

3. Dynamic scheduling: Our systems allow our scheduling team to minimise travel and deploy the nearest qualified engineers, ensuring optimal productivity and efficiency.

4. 24/7/365 support: Our engineering and back-office teams are available year-round. All out-of-hours requests are managed from our Redditch contact centre, ensuring seamless coordination with our scheduling and engineering resources.

5. Technology led: We utilise the latest technology in facilities management, including our proprietary Helix monitoring system, to improve productivity, provide real-time reporting, and deliver superior service.

Regular maintenance is crucial for the longevity and performance of your refrigeration systems. Our Planned Preventative Maintenance (PPM) services include thorough inspections, preventive care, and performance optimisations tailored to your specific needs. Our PPM regime has led to a 40% reduction in refrigerant usage over the last three years due to stringent gas usage management processes.

Our engineers are trained to handle any issue, ensuring swift and effective repair services to minimise downtime and keep your systems operational. In the past year, we have suspended and reinstated 4,000 assets for various needs, with this number increasing to 14,000 due to Covid-19.

Arcus handles refrigeration system installations, including CO2 and HVAC installations. Our in-house Project Team manages small-scale projects, while we collaborate with trusted partners for larger projects, ensuring tailored solutions and optimal performance.

Areas of Expertise Image

Additional

Refrigeration

In addition to monitoring, maintenance, repairs, case cleaning, and water leak solutions, Arcus offers a comprehensive range of refrigeration services, including:

Installation and commissioning: While not a core service, we can undertake the installation and commissioning of new refrigeration equipment refrigeration systems if required.

Decommissioning and disposal: Safe and environmentally responsible disposal of old or obsolete refrigeration equipment.

Energy efficiency audits: Conducting audits to identify opportunities for energy savings and efficiency improvements.

Parts and spares management: Managing a wide range of spare parts for quick replacements and minimal downtime.

Product type changes: Facilitating 3,200 product type changes annually, reducing the need for on-site adjustments.

Parts and spares management: Managing a wide range of spare parts for quick replacements and minimal downtime.

Product type changes: Facilitating 3,200 product type changes annually, reducing the need for on-site adjustments.

We continuously strive to improve our services, ensuring quicker response times, minimising downtime, and reducing carbon emissions. Our approach has resulted in significant efficiency improvements, contributing to a 99.5% in-house service delivery rate and 11.3 MW of flexible energy trading via global command.

Comprehensive support around the clock

Our Refrigeration Bureau, staffed by technical specialists, supports our engineers and collaborates with our 24/7, 365 Helpdesk. This integrated approach guarantees that our customers have peace of mind, knowing expert support is always available.

We believe in transparency and collaboration with our customers. We provide detailed documentation and reporting on all maintenance activities, including updated asset registers, maintenance visit details, key performance indicators, and improvement recommendations. Regular audits and service reviews help us continuously enhance our services.

Expertise and training at our

National Training Centre

We employ refrigeration engineers and F-Gas qualified HVAC engineers to complete planned and reactive maintenance. Continuous training at our National Training Centre ensures our engineers stay updated with the latest industry advancements, emerging technologies, and best practices.

Areas of Expertise Image

Innovation and

Technology

Innovation is integral to our service delivery. We leverage data analytics, IoT sensors, and predictive algorithms to anticipate potential failures, allowing for proactive maintenance. We are committed to reducing our environmental footprint through optimised route planning, energy-efficient equipment, and sustainable practices.

Over the past five years, Arcus has aligned its service delivery model with changing customer needs, supporting their journey to net-zero. Our SMaRT Hub remotely monitors refrigeration systems, predicting potential breakdowns and implementing HVAC Drift strategies to optimise energy usage and reduce costs.

Refrigeration

Redefined

At Arcus FM, we’re redefining refrigeration with expert training, cutting-edge technology, and a 24/7 support model that prioritises uptime and reliability.

With customer-specific training, advanced automation, and sustainability-led initiatives, we help businesses keep their refrigeration systems running reliably while reducing their carbon footprint.

Discover how our smarter approach to refrigeration can benefit your business.

Find out we’re redefining refrigeration

Support with

your estate

To find out more about Arcus, and to discuss your specific requirements, please get in touch with our team who’ll be happy to help.

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    Hard Services
    At Arcus, our specialist engineers and technicians are on hand to keep your estates running smoothly.

    M&E

    Our commercial mechanical and electrical engineers are customer focused and work efficiently. With our planned preventative schedules, we work to ensure that customers can focus on what they do best and leave the rest to us.  

    Learn more about M&E

    Refrigeration

    As commercial and industrial refrigeration experts, our F-Gas registered refrigeration engineers are on hand to support your refrigeration maintenance and repair needs.  

    Learn more about Refrigeration

    Building Fabric

    Arcus’s building fabric services supports our customer in keeping their premises functional whilst providing a safe and aesthetically pleasing working environment.  

    Learn more about Building Fabric

    Shutters, Gates, and Auto-Doors

    Security is a top priority for all commercial estates and the first line of defence is ensuring your shutters, gates, and auto-doors are performing efficiently.  

    Learn more about Shutters and Gates

    Drainage

    At Arcus, we put health and safety first and understand the risks that drainage issues can have on your business.

    Learn more about Drainage
    Soft Services
    We are passionate about providing customers with clean, safe, and hygienic environments with our soft service solutions.

    Cleaning

    Arcus’s cleaning services is one of our largest and most sought after self-delivered services. Our dedicated team of BICSc trained commercial cleaners provide our customers with clean, safe, and hygienic working environments.  

    Learn more about Cleaning

    Grounds Keeping

    As part of Arcus’s full facilities management service, we work closely with our partners to provide nationwide ground maintenance and commercial landscaping services to the outside of your estates.  

    Learn more about Grounds Keeping

    Winter Maintenance

    Arcus’ Winter Maintenance services, we provide commercial winter gritting and commercial snow clearance services to keep the areas around your estate safe.

    Learn more about Winter Maintenance

    Security Services

    Our security services ensure that your premises, people, and property are protected by industry-leading professionals using cutting-edge technology.

    Learn more about out Security Services
    Technology & Specialist
    Combining people and technology, we are able to offer specialist services tailored to our customer’s needs.

    Technology

    At Arcus, we are a technology driven facilities management company that uses in-house developed technology to support our range of services that is delivered by our team of experts known as the SMaRT (Smarter Maintenance and Realtime Technology) Hub 

    Learn more about Technology

    Helpdesk

    At Arcus, we’re here when you need us most. Our Helpdesk team is available 24 hours a day, seven days a week, 365 days a year.

    Learn more about our Helpdesk

    Arcus Projects

    Arcus Projects is a service that allows for a completely bespoke and integrated approach that delivers projects in a wide range of sectors. 

    Learn more about Arcus Projects

    Building Management Systems (BMS)

    Arcus building management bureau manage the optimal performance of your building systems. Our technology experts provide our clients and their customers with a comfortable and safe working environment.

    Learn more about BMS
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    about arcus

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